A Happy Customer

Here is what one of our happy customers has to say:

"The purpose of this email to let you know of the incredible customer service that I received a little over a week ago from the Culligan service/sales rep and contractors that installed a new water softener system and a reverse osmosis system in our home.
I was hesitant to call Culligan several months ago because of the reviews that I had read online regarding other Culligan dealers outside of Tulsa, but after speaking with a few other companies in town that provide water softening systems (that couldn't seem to solve an issue we were having of where to put the system in our home since the main water line comes into our home in a half bath) I reluctantly made the call.

I was lucky enough to get a return call from Rick Elie Jr. (aka best Culligan sales rep)! Rick came out to my home and within 5 mins solved the issue that I had with the other two companies. Not only was he very knowledgeable about our water and how we could fix our hard water issue, I felt as though he was completely honest with me. He told me that if I chose not to use Culligan for my water softener system, I could still feel free to use the contractor he suggested to solve our issue. (my trust is growing tremendously now because there was no pressure to use your company) However, I was still a little unsure about your company, so I asked for references! Rick was quick to give me several references that I called immediately to inquire about your company and service.

In my opinion, customer service makes or breaks a company and I didn't want to deal with a company that was not going to honor what was promised. The rave reviews I received from the references made my mind up to move forward with installing the system in our home. I explained to Rick that I would like him present for the installation just to make sure things ran smoothly (when does that EVER happen...or at my house it seems like there are always issues with any installation process).

Rick, Bobby and the sub contractor, Green Country Underground showed up at my home on time and ready to make sure things went smoothly. The installation was FLAWLESS!!!! And the attitudes of everyone that was present at our home was flawless as well!! I was honestly shocked at the product knowledge and professionalism of every person that showed up at my home to make this day a success! All I can say is WOW and THANK YOU and thank you to those that were present during the installation process. So far, we love the system and have seen the benefits already! Rick explained that it would take about a month to see a complete difference in things, but that process has already begun and I couldn't be happier.
I look forward to a having a great relationship with Culligan for many years."

-Connie